Frequently Asked Questions
Everything you need to know about our leather goods and services.
What materials are used in AESTHER EKME products?
We use high-quality, responsibly sourced calf skins and smooth leathers. Each piece is designed to highlight the natural grain and architectural silhouette of the material.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery. Items must be in their original, unused condition with all protective packaging and tags intact.
How should I care for my leather bag?
To maintain the shape and finish, avoid overexposure to direct light and moisture. Store your bag in its provided dust bag when not in use and clean with a soft, dry cloth.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure timely delivery. Please contact our customer service team immediately if you need to make changes; however, we cannot guarantee modifications once an order has entered the shipping phase.